Shipping Policy
Shipping Options:
We offer multiple shipping options for international orders, including Post Office, EMS, and SF. Shipping times and costs are calculated based on your location and the shipping method you select at checkout.
Customs and Duties:
International orders may be subject to import duties and taxes imposed by your country's customs. These fees are the recipient's responsibility and are not included in the shipping cost. Please consult your country's customs office for more details.
Shipping Restrictions:
Some products may be restricted from international shipping due to legal or regulatory reasons. Please verify your country's import regulations before placing an order.
Tracking Information:
We provide tracking details for all international orders. Once your order ships, you'll receive an email with a tracking number and instructions to track your package.
Delivery Time:
Shipping times vary based on location and chosen shipping method. Customs processing may cause delays. Please note that we can't guarantee specific delivery dates.
Lost or Damaged Packages:
We are not liable for lost or damaged packages during transit. For any issues, please contact the shipping carrier to file a claim.
Returns and Exchanges:
International orders can be returned or exchanged in accordance with our return policy. Customers are responsible for return shipping costs.
Contact Us:
If you have questions about international shipping, please contact us at info@powlab-official.com.
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International Shipping Fee
Free Shipping:
For the countries listed below, purchases over HKD$500, shipping is free. For orders below HKD$500, default shipping is via SF with shipping fees paid upon delivery.
Hong Kong, Japan, Taiwan, Macau, Singapore, Malaysia, Korea, Thailand
Shipping Fee:
HKD$80 per shipment for the following countries:
Cambodia, India, Indonesia, Israel, Lebanon, Philippines, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Australia, New Zealand, Canada, Mexico, United Arab Emirates, United States, Brazil, South Africa
PLEASE NOTE:
We do not guarantee specific delivery times. Shipping times are estimates and may vary due to order processing, carrier performance, and shipping distance from our warehouse.